Parramatta. Real time at council

“Most importantly, we’ll know where we are now – not where we were a year or so ago,” said Parramatta City Council’s CEO, Dr Robert Lang, announcing the introduction of some 20 key performance indicators (KPI), in April. The KPIs will enable council each month to check on how it is achieving its budget and managing staff costs, improving DA assessment times and customer service, improving staff health, better managing staff and being more energy efficient, he said in a staff newsletter. “We’ll have the software for each unit to report upwards and interpret how we’re traveling … it’s crazy to be driving a complex organisation like this with a dashboard of indicators which aren’t up to date,” he said.