Region. UWS wins award for call centre

The UWS Contact Service Centre (CSC) has been ranked the top performer among tertiary call centres in the January-March 2009 report issued by Customer Service Benchmarking Australia (CSBA). The report showed that the UWS CSC outperformed 139 companies including banks, telcos, utilities, councils, financial institutions and airlines, setting the standard for customer service excellence. The CSC also received the Best Telephone Customer Service Award, at the Australian Tertiary Education Management (ATEM) Student Service Centre Conference, in which over 40 tertiary institutions were surveyed by CSBA