Region. UWS tops call centre survey

The University of Western Sydney's Contact Service Centre (CSC) has been ranked first out of 179 organisations by the performance monitoring company, Customer Service Benchmarking Australia (CSBA), which compares it to other tertiary institutions, as well as call centres in Australian businesses across different sectors including banks, airlines, telcos and utilities.

Region. UWS call centre first in NSW

The University of Western Sydney's call centre has topped the state according to performance monitoring company, Customer Service Benchmarking Australia, which assesses UWS every quarter, comparing it to other tertiary institutions, as well as call centres in almost 200 large Australian businesses across different sectors, including banks, airlines, telcos and utilities. The UWS Contact Service Centre (CSC) was ranked first in NSW and sixth nationally which placed it in the top 3 per cent, across all sectors. CSC staff achieved an average connect time of 18 seconds, which is 30 seconds better than the sector average.

Region. UWS wins award for call centre

The UWS Contact Service Centre (CSC) has been ranked the top performer among tertiary call centres in the January-March 2009 report issued by Customer Service Benchmarking Australia (CSBA). The report showed that the UWS CSC outperformed 139 companies including banks, telcos, utilities, councils, financial institutions and airlines, setting the standard for customer service excellence. The CSC also received the Best Telephone Customer Service Award, at the Australian Tertiary Education Management (ATEM) Student Service Centre Conference, in which over 40 tertiary institutions were surveyed by CSBA