Wednesday, 26 May 2010

Region. UWS call centre first in NSW

The University of Western Sydney's call centre has topped the state according to performance monitoring company, Customer Service Benchmarking Australia, which assesses UWS every quarter, comparing it to other tertiary institutions, as well as call centres in almost 200 large Australian businesses across different sectors, including banks, airlines, telcos and utilities. The UWS Contact Service Centre (CSC) was ranked first in NSW and sixth nationally which placed it in the top 3 per cent, across all sectors. CSC staff achieved an average connect time of 18 seconds, which is 30 seconds better than the sector average.



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